Voice call (phone)
Voice call is still an effective way of reaching people in an incident. An SMS can easily be missed, but a phone call is harder to ignore. With RapidReach, you can call both mobile and landline numbers, and also record acknowledgement directly during the call.
For organisations that need to reach staff quickly – and have a clear picture of who has received the message – voice call is a powerful channel, particularly when combined with an app, desktop or other contact channels.
Quickly
When time is of the essence, you need a channel that gets through. Voice call attracts immediate attention and can be used for rapid mobilisation and staffing, particularly when you want alternative contact methods and the ability to reach stand-in staff.
- Can reach people who haven’t installed the app
- A good alternative to other ways of getting in touch.
- Good for waking the recipient up.
- Can reach people who haven’t installed the app
- Good alternative to other ways of getting in touch.
- Good for waking the recipient up.
Safe
Voice call can be integrated into your predefined scenarios so that the correct message is sent to the correct recipient lists, with audit trail and feedback via acknowledgement. The acknowledgement options are played during the call and the recipient selects their response via the keypad.
- The same message to all recipient
- Audit trail and feedback via acknowledgement
- Everything can be defined in advance
Simple
RapidReach manages the prioritisation of different telephone numbers, retries if the line is busy or there is no answer, and can contact alternative contacts when necessary.
You can use either text-to-speech or your own recorded messages – depending on the requirements for tone, language and clarity.
How does voice call work
In RapidReach?
A typical layout looks like this:
- You create predefined scenarios where voice call is included as a channel.
- You can choose whether the message should be text-to-speech or a recorded audio file.
- RapidReach dials recipient in accordance with your alarm list and logic (primary number, alternative number, reserves).
- RapidReach dials recipient in accordance with your alarm list and logic (primary number, alternative number, reserves).
- You can monitor the results and receipts in real time within the system.
FAQ – Frequently Asked Questions
When you need the recipient’s immediate attention, or when a quick acknowledgement is important. When the user doesn’t have the app and you only have their phone number
Yes, you can contact both mobile phones and landlines. You can set up an unlimited number of contact options for people
Yes, acknowledgement options can be played back and selected using the keypad.
Yes, for example via the desktop and/or fixed panels/loudspeaker, depending on your environment.